Thinking of joining one of our excursions but have questions? Well you are in the right place. Here are many of the most common questions we are asked and our answers.
Is the train wheel chair accessible?
Please note that our heritage carriages may not be suitable for passengers with limited mobility.
If you have any concerns, contact us at: info@mainlinesteam.co.nz or phone 04 233 8131.
Can I bring my dog with me?
No pets are permitted on the train. The only exception is registered guide dogs.
Are there toilets on board?
Yes. Every carriage has a toilet located at the end of the carriage.
Are food and drink available on the train?
Yes. There is a buffet car on the train serving tea and coffee and a selection of light snacks including pies, sandwiches and cakes.
Can I bring my own alcohol onto the train?
No. The train is licensed, and a small selection of beer and wine is available for purchase onboard.
Can I bring my own food onto the train?
Yes, you are welcome to bring your own snacks onto the train.
Can I pay with EFTPOS for food on the train?
Yes, EFTPOS is available on the train.
How far in advance of the advertised departure time do I have to be at the station?
We recommend no less than 10 minutes in advance of the advertised departure time.
If I’m held up in traffic and late for the train, will it wait for me?
No. Due to tight schedules we cannot wait for late arriving passengers.
If I miss the train, will I get a refund?
No refunds will be given for passengers that miss the train.
Is there parking at the station?
Most stations do provide free parking. Check the parking area at the station for details.
Can I just turn up and get on the train or do I need to book?
Bookings are essential for all our trains as many sell out well in advance. Booking can be done online through this website.
Can I book a seat in advance and pay on the day?
Payment must be made at the time of booking.
Can my child sit on my knee, or do I have to buy a ticket for them?
Children under the age of two can travel for free if they do not occupy a seat and sit on your lap. However, all seats face a table, and this limits room for a child on your lap and can be uncomfortable for you and anyone else sitting next to you over the course of the journey. We recommend purchasing a seat. Any child over the age of two must have a booked seat.
Will the train still run if it’s raining?
Yes, the train will run wet or shine.
Are the carriages heated?
Yes, all our carriages are air-conditioned and heated.
I’ve seen open-air viewing carriages on trains where you can stand to view the scenery. Do you have one on your train?
Yes.
